Do you want to manage your hotel in an efficient way?

We are at your side to support you in optimising your resource management and maximising your hotel profits 

Our services

MJH Consulting carries out consulting activities in the hospitality tourism market through direct experience in the field,  particularly in the management of enterprises in the Leisure sector of vacations and is now able to provide Tourism Management consultancy, market research, professional training for hotel business activities, catering and tourism services in general.

Booking & C.R.O. (Central Reservation Office)

MJH Consulting is able to assist companies in organising internal production processes, setting up booking centres and adopting efficient PMS (Property Management System), even multi-property ones.  It can do this by using technological platforms for the management and optimisation of telephone and on- line sales, as well as through effective and efficient systems to generate and send quotations.The latter are highly customised according to customer targets. In addition, the status of sales and their conversion rate is monitored on a daily basis.

MJH Consulting is able to coordinate communication management and massive email marketing campaigns, corporate brand protection and meta-search strategy, even in the area of mobile devices and social channels. 

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Guest Relationship

MJH Consulting assists companies in the difficult phase of choosing the best Guest Relationship management technology. It helps to define the most suitable Guest Relationship, depending on the company size and the specific client needs. Thanks to the use of specific CRM (Customer Relation Management) platforms, MJH Consulting enables companies to constantly assess the degree of guest satisfaction, from the time of reservation, during the stay and after check-out, in order to monitor and manage their online reviews and to maintain a regular contact with them.
MJH Consulting can also share specific statistical and periodical reports with the management and operational staff, in order to keep control of the departments and the qualitative growth of the provided services.

Management Services

We implement management audits, departmental operations checks and targeted training for the following areas: Front office and Back office, Reservation&Revenue, Housekeeping, Food & Beverage, sales and marketing, order management.
We also employ experienced trainers in operational coaching at the different management levels.

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Business check ups

We perform SWOT analyses to steer the company towards developing its potential and peculiarities.

Mystery Guest

In the guise of an ordinary guest, we examine all aspects of the service that an accommodation facility offers and the interpersonal relationships of the staff members. Our skills, acquired in the field through years of experience in the direct management of hotel and non- hotel accommodation, allow us to guarantee a detailed and super partes professional assessment, in compliance with the standards set by the ownership or management. 

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Strategic assistance for new facilities and renovation

Through the assistance of designers and architects, we provide support in the design phase on possible improvements for the space optimisation, for both guests and staff. We do this by following new trends in the tourist accommodation market, according to innovative and cost- effective concepts.

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    Learn more about MJH Consulting

    Hospitality Consulting

    Our professional consulting and training services for hospitality businesses.

    About us

    The company's consulting activity in the tourist accommodation sector derives from 20 years of experience gained in the field by its founders.